Embassy Suites By Hilton Reviews

First I'm a disabled Respiratory Therapist post 4 heart attacks, My wife is a retired RN has a history of rare small airway asthma and Esophageal constriction.
The issue her brother died, and his services were to be in Ontario CA Nov 9. So I booked flights to Ontario via South West Air, then also booked 2 nights at the Ontario Embassy suites.

All confirmed and good to go. However, wife was so stressed and distraught of the loss of her brother and felt strongly compelled to be there for his Memorial Service, we bought clothes and went through the motions of preparing for the sad trip. However, 2 days before the flight her severe asthma exacerbated as well as the esophageal issue due to stress. We consulted with our physician daughter who is a Professor of Internal Medicine at a Major University.

She promptly advised to cancel the trip as "airports are Cesspools of germs and illnesses they are seeing" and get on her Asthma Treatment regimen Steroids, Bronchodilators etc. So I contacted South West Air to cancel and was promptly refunded the FULL amount of the flights, no questions asked. Next issue was the Embassy Suites $378.32 charge to out Credit Card. I requested a cancellation.

The cancellation request was "supposed" to happen by Nov 5th per Embassy suites "policy", wife got sick a day or so after that so we "missed the Cancellation Date by a day or two. I then received a request South West hotels Rocket Travel requesting a "Medical Certificate". Well there is none, as we have treated this condition as medical professionals with each having over 40 years experience. This Rocket Travel contacted Embassy Suites, after a week of waiting I received the message from Rocket Travel Concierge that Embassy was keeping to their policy the reservation should have been cancelled by Nov 5th, which is before my wife took sick, and we had to cancel the trip adding to my wife's dismay.

Plus Embassy Suites was keeping the total amount of $378.32! No partial refund which is what I expected after being an Embassy Suites customer for many years. I doubt we'll ever use any properties owned by Embassy suites or their mother company.

This was the most disappointing action from embassy suite, I thought they might keep a small cancellation fee and return the bulk of the charge, but no, definite money grubbing at Embassy users beware. Being disabled/retired and on a fixed income we can't afford to lose this type of money.
1

-I AM NOT GOING TO GO AWAY-
Updated December 27, 2024:
*incident occured November 24, 2023 It has been almost 16 months since the incident, and still; no resolution from these hoteliers or management and the hotel owners not only refuse to give me their insurance provider information, but appear to be conspiring to conceal facts of the incident.
I can not emphasize enough, STAY AWAY FROM TRU BY HILTON-EUGENE, ANY HOTEL OWNED BY KOMAL & ALPESH PATEL, ALKO Hotels, ALKO 500 LLC, ALKO 501 LLC.
This includes the Cottonwood and
the Fairfield hotel adjacent to Tru By Hilton-Eugene and their newly purchased Tru By Hilton Aloha Beaverton.
This is a franchised hotel. Though it carries the brand Tru By Hilton name, it is not owned or operated by Tru or Hilton.

However, they are still bound by the Franchise Disclosure Document, and are in breach of their contract for not maintaining brand standards
I saw a review recently from a recent guest.
There was more that one spider in their bed, and don't ya just know it, the GM refuses to call this person back. Shocking, right(?)
This is a clear pattern of behavior, and although many guests have neutral experiences, there are those that have not and they are egregiously ignored and denied their guest right to resolution,
To summarize and recap: I was profiled.
Discriminated against.
The GM, Michael Fear and several employees subordinate to him, conspired to intimidate me. Assaulted me. Intentionally provided law enforcement with false information.

Are concealing
material facts, and refuse to resolve the matter, and refuse to provide the contact information to the CGL insurance provider.
Side note, did you know that businesses are not required to give you their liability insurance provider information?
I mean, if you get into a car accident...what does each and every one of us need to provide...INSURANCE! So what makes businesses above this(?) Perhaps citizens will join forces and petition the courts to change this practice.

It really bothered me that the staff were not allowed to tell any customer about any issues with the building. If the elevators aren't working, tell people.

If there are bedbugs, tell people. If the pool is closed, tell people.

No matter what the issue is, people will dearly appreciate knowing about problems instead of finding out when they arrive.As

I am SO very sure that anyone in a wheelchair would be glad to know that the elevator is not up and running. It would be so hard for them to go up and down the stairs while carrying their luggage.

Same with parents that promised to let their kids go swimming, but find out that the pool is closed when they arrive.

Same with a family that is excited to see their other family members, but find out their room is covered in bedbugs.

When we arrived at Seattle airport at I called for the Embassey van he picked us up brought us to Embassey Suites airport. I paid him $20 which included the tip any left when we got inside the person at the desk said no no you used to pay us in pay us or by then he is long gone.

We got up to our room and had to bring our own luggage up when we got to our room 202. The key card didnt work so I had to go back down. They said a maintenance man up to fix the door when we got inside there was a spot on the carpet like a pet stain or somebody got sick in the morning when I took a shower The bathroom tub was disgusting. Look like it had never been wiped out and the wet bar look like there was spilt milk down the side.

Ive tried to reach corporate Embassey Suites, but it can never get a hold of them. Also they took my debit card and put $75 on it for incidental charges and for shuttle havent been.

I havent been in contact with my bank to see what the issue is with that looking for some kind of refund or another stay in the next couple years please get back to me. My email is ctipka@***.net

Change the people to clean their immigrants they must not clean they have *** I see why Trump is sending an *** is bad. They need to be clean better managers in the front desk Louis that manage himself much better than he did.

I didnt like his attitude at all And he lied to us. He said he was gonna put me upstairs on the third way up there the black girl was standing there with him. She even agreed and he put us on the 19th floor, nasty and dirty. Even the other people was complaining about their rooms how dirty they were.

We were the only ones it was a little piece of needle or pain on the floor. Went to pick it up and I got stay with I had to go to the doctor to get a tetanus shot. I dont appreciate it. I didnt like the place at all putting the pictures from outside it look pretty.

They got all that scaffolding in and it stinks. Stinks on the outside. It stinks on the inside. The food was nasty and too expensive.

The only thing good about the place was to drink. We stayed and ate out most of the time 99.5% at a time. I hope we pray I never have to come back there again. Ill go to another embassy but not yours until you get it together The towels stink and so did the linen they wasnt white.

They would I will not anybody to stay at this hotel at all no color stains. Just nasty beard dust on it just terrible. They need to wash the curtains very poor very poor.

They tell me back in the day they used to be old office building. You can tell it was you need to remodel it shut it down.

There was a problem with my district credit card. I wasn't notified that the payment didn't occur until after I checked out.

The Embassy Suite in Tampa charged my card for incidentals and for the cost of room and tax without further authorization from me. The Payment information from my work credit was updated last Friday 6/27/2025 by 12 noon. The hotel didn't try to process the refund to my personal account until Tuesday, July 1st. The amount owed to me is $937.

Isabella actually emailed me stated that a form expired on Sunday after the corrected payment was made on Friday. She wanted me to process the payment again 96 plus hours later. That means that my $937 refund didn't get processed until today 7/1/2025. This is unexpectable.

The hotel can't expect an immediate payment but wait to process a refund 96 hours later. I will also be contacting the BBB of Tampa Florida.